Kayako Fusion v4.76.0 Kayako Support Suite allows you to organize several types of assistance on your website, through e-mail, online database of questions, Chat, Caliper through tickets. Key Features: - Includes AJAX - Active Directory (LDAP) - VBulletin, ModernBill integration - Voice chat - Microsoft速 Outlook速 integration - Teamwork module does not allow you to communicate one on one and in groups.
And other features. Company Kayako completely updates its product line to provide technical support. More than 2 years development team working on a new version of Kayako V4, rewriting code from scratch to create the world's best web Helpdesk system. And in order to enhance the effect of a new version in Kayako decided to rename it. So, Kayako SupportSuite be called Kayako Fusion, chat LiveResponse - Kayako Engage, ticketing system eSupport - Kayako Resolve. Additionally, an application package will contain a tool for remote tech support Kayako OnSite (which we have already been told), a desktop application for operator support services Kayako Desktop, agent for Kayako Notify alerts and mobile client Kayako Mobile (which will support iOS, Android and Blackberry).
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Getting started Starting out with Kayako Navigating the agent area Exploring the Help Center See all 9 articles » Conversations Understanding customer.
At the moment, new tools are in beta and available for download on the site Kayako. Home: Tour: Release Notes: Download. Coder Note (google translate): All congratulations on the coming New Year and for all the guests of the forum Null represent the latest released version of the product Kayako. As you already know, the developers decided not to remove the product version 4 to support and continue to develop it. I will continue to produce Null as new versions are released. Request to all, if you noticed a mistake in my php files Null-mail me about this in the PM, I will correct.
I could overlook something, because the process is not automated.
. Find quick answers to your questions about managing channels and conversations in Kayako. Have a question about managing or customizing your Help Center? Get answers here. Looking for help configuring teams and user accounts? Look no further.
Check here for help with advanced configuration tasks. Just migrated from Kayako Classic? Find answers to common post-migration questions. Get clear, concise guidance on questions related to billing, subscriptions, and accounts. Learn more about some of the policies and standards Kayako adheres to.
If you're new to Kayako, this is the place to be. Let's get you up and running!. Get help replying to, updating, viewing, and all-around improving your customer conversations. Communicate with customers via email, chat, and social media – all without ever leaving Kayako.
Make sure your users – whether customers or staff – are getting the most out of their Kayako accounts. Take work off your team's plate by mastering Kayako's powerful, versatile automation tools. Dial in your Help Center content and appearance, so you can provide the best self-service around. No Kayako is an island.
Integrate with all your (other) favorite tools to power up your support. Track your team's performance, SLA benchmarks, and Help Center traffic with Insights. Ready to upgrade from Kayako Classic? Learn all about the process here. Summaries of improvements, new features and fixes we make, week to week.